SLT-MOBITEL Customer Contact Centre, first in Asia to receive ISO 18295-1:2017 Certification

Reinforcing customer-centricity in providing excellent services, SLT-MOBITEL Mobile has become the first in Asia to receive the international ISO 18295-1:2017 quality standard for its Customer Contact Center (CCC) operations recently. Additionally, SLT-MOBITEL was also awarded ISO 9001:2015 for demonstrated ability to meet customer, statutory and regulatory standards. ISO 18295 specifies requirements and standards applicable for…

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Rapid development for communication infrastructure in remote areas in Sri Lanka

Rapid development for communication infrastructure in remote areas in Sri Lanka

Sri Lanka President Gotabaya Rajapaksa’s goal is to utilize the telecommunication development fees to develop the communication infrastructure in remote areas, says the Director General of the Telecommunications Regulatory Commission of Sri Lanka, Oshada Senanayake.   He also said that as the communication is a strong factor in the national economy, steps have been taken…

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Fact-Checking Tools For Students To Help Stop Fake News

Fact-checking is an essential process in today’s digital age, as disinformation and misinformation can spread quickly and easily. While there are many tools available for fact-checking, it’s important to use critical thinking and research skills to ensure that information is accurate and based on evidence and facts. Fact-checking is the process of verifying the accuracy…

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What is Remote Learning Anxiety and how to manage it

Remote Learning Anxiety

While many students have returned to the classroom, there are still a lot of students that are learning remotely. Even those that have returned to the classroom may be learning digitally and socially distanced. This may be causing a lot of anxiety in students from their first years in school all the way to those…

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