Sri Lanka Expands Self-Service Check-In at Bandaranaike International Airport to Enhance Passenger Experience

The Bandaranaike International Airport (BIA) in Sri Lanka has installed 20 additional self-service check-in kiosks to improve efficiency and enhance the passenger experience. The new installations bring the total number of kiosks to 28 and include a self-bag-drop facility, enabling travelers to complete the entire check-in process independently — from flight check-in and seat selection…

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SLT-MOBITEL Customer Contact Centre, first in Asia to receive ISO 18295-1:2017 Certification

Reinforcing customer-centricity in providing excellent services, SLT-MOBITEL Mobile has become the first in Asia to receive the international ISO 18295-1:2017 quality standard for its Customer Contact Center (CCC) operations recently. Additionally, SLT-MOBITEL was also awarded ISO 9001:2015 for demonstrated ability to meet customer, statutory and regulatory standards. ISO 18295 specifies requirements and standards applicable for…

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Sri Lankan Government to Launch Recruitment Drive for Over 8,500 Public Sector Vacancies

The Government of Sri Lanka has approved a major recruitment initiative to fill 8,547 vacancies across various departments and state institutions. This decision follows recommendations from a committee chaired by the Secretary to the Prime Minister, which was established last year to assess staffing requirements within the public sector. Based on the committee’s findings and…

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Sri Lanka Welcomes Five New Envoys as Ambassadors and High Commissioners Present Credentials

Five newly appointed envoys formally presented their credentials to Sri Lankan President Anura Kumara Dissanayake at the Presidential Secretariat on Thursday (13), marking the beginning of their diplomatic assignments in the country. The diplomats who presented credentials were: President Dissanayake welcomed the new envoys and expressed his commitment to strengthening bilateral cooperation with each of…

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