SLT-MOBITEL Customer Contact Centre, first in Asia to receive ISO 18295-1:2017 Certification

Reinforcing customer-centricity in providing excellent services, SLT-MOBITEL Mobile has become the first in Asia to receive the international ISO 18295-1:2017 quality standard for its Customer Contact Center (CCC) operations recently. Additionally, SLT-MOBITEL was also awarded ISO 9001:2015 for demonstrated ability to meet customer, statutory and regulatory standards. ISO 18295 specifies requirements and standards applicable for…

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Rapid development for communication infrastructure in remote areas in Sri Lanka

Rapid development for communication infrastructure in remote areas in Sri Lanka

Sri Lanka President Gotabaya Rajapaksa’s goal is to utilize the telecommunication development fees to develop the communication infrastructure in remote areas, says the Director General of the Telecommunications Regulatory Commission of Sri Lanka, Oshada Senanayake.   He also said that as the communication is a strong factor in the national economy, steps have been taken…

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DFCC Bank Samata English CSR Online Programme

DFCC Bank develops youth of Sri Lanka through ‘Samata English’ CSR Online Programme

DFCC Bank, the bank for everyone, recently launched the online version of its ‘Samata English’ project as part of its Corporate Social Responsibility programme for the 4 th year. The initiative falls under the theme “Education”, one of the six identified thematic areas of the Bank’s Sustainability Strategy. It will benefit a large cross-section of…

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Finding Careers In Mental Health Sector BetterHelp

Finding Careers In Mental Health

If you’re exploring career options and have an interest in mental health, you might be wondering what’s out there in terms of career options. Maybe, you’re preparing to enter college and are starting to make plans for the future, or perhaps, you have completed an undergraduate degree and are looking into long-term career options. Mental…

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What is Remote Learning Anxiety and how to manage it

Remote Learning Anxiety

While many students have returned to the classroom, there are still a lot of students that are learning remotely. Even those that have returned to the classroom may be learning digitally and socially distanced. This may be causing a lot of anxiety in students from their first years in school all the way to those…

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